Help Centre

Yes, you can cancel at any time. Simply log in, navigate to 'My Account' page and follow the 'Cancel' link.

All subscribers are required to provide a valid credit or a debit card details in order to verify identity and to protect us from theft and fraud.

No. your subscription will start on the date we have activated your account. That means if you have signed up before midday on a working day we will activate your account the same day. If you have signed in the afternoon then we will activate your account the next working day.

At the end of your free trial period, unless you have already cancelled your subscription, you will automatically become a full subscriber. The subscription level you specified when signing up will take effect.

Log in, click on 'My Account' then in the left navigation panel choose 'Change Subscription'. We have prepared a table to show the costs of upgrading and downgrading your subscription level.

To check on your next payment date, click on 'My Account'.

Simply follow link. We will use your most recent e-mail address to send you an email with instructions on how to reset your password. If you have forgotten your email address, please contact us stating your name, delivery address and last 4 digits of the card used on the account.

Yes. Follow the link Update payment details to update your card details

In the event of your subscription being suspended due to a billing problem, the billing system will automatically send you a notification email. In order to re-activate your account, please follow the instructions provided in the email.

To update card details follow the link Update payment details.

Currently, we count each disc sent to you as 1 rental.

Every time a customer is due to be sent disc(s), we will double that amount. For example, if you are on 2 discs at a time subscription level and, at a time of processing, both of these discs are due to be sent, we will double it and send 4. Then once all 4 discs are received, we will send further 4.

It depends on the availability of the titles in your list and how much postal service is affected in your area. Because our stock levels haven’t been built for situations like this, we will try to accommodate every customer, but priority will have customers that are affected the most by Royal Mail delivery.

We will keep sending double discs until 21/12/2022.

We will only send double discs when your regular rental is due to be sent – we will double it.